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Identification and Assessment of Intercultural Competence as a Student Outcome of Internationalization

This study seeks to determine a definition and appropriate assessment methods of inter-cultural competence as agreed on by a panel of internationally known intercultural scholars. This information is validated by a sample of higher education administrators and can be used by administrators in identifying and assessing intercultural competence as a student outcome of internationalization efforts. Conclusions made from this study include identified elements of intercultural competence and assessment methods on which both the intercultural scholars and administrators agreed, resulting in the first study to document consensus on intercultural competence. Both groups agree that it is possible to assess degrees of intercultural competence and in so doing, that it is best to use a mix of quantitative and qualitative methods to assess intercultural competence, including interviews, observation, and judgment by self and others. Two models of inter-cultural competence are presented based on the findings of the study.

Key Words: communication skills • cross-cultural training • evaluation methods • identification • intercultural communication • intercultural programs • internationalization • interpersonal competence • measures (individuals) • multi-cultural education • outcomes of education • student assessment • study abroad • Delphi technique • higher education • questionnaires

Journal of Studies in International Education, Vol. 10, No. 3, 241-266 (2006)
DOI: 10.1177/1028315306287002


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